So far I have spend and hour and a half of my time trying to get a simple inquiry answered and I still haven't been able to get through. 35 min on hold only for the customer service rep to transfer me to the wrong place after a minute of conversation, then i waited half an hour to talk to someone on their online web chat, only to be told to call the number again, then another half an hour on hold only for it to hang up on me once it came off hold. What an absolute joke. Easily the worst customer service i have ever experienced.
Canceled my policy over an apparent missed payment. Claim to have contacted me via a letter but it was never received. Had been with them for a while. Customer service was hard to understand and not helpful at all or customer focused and rather rude. Lost me as a customer. Do not recommend.
Absolutely disgusting company was with them for years. Put a young family under huge financial pressure. They said over the phone I was covered in full. But I have to pay for everything upfront then they would reimburse me. Will they reneged on the deal. Went all the way to the ombudsman. The recordered phone call stating that they would pay out they could not find. All phone calls disappeared from there system. They Almost bankrupted a young hard working family.STAY AWAY
So painful calling this company... and each issue , you have to call several times going through the painful interrogation of who you are, how many policies you have, confirming information over and over and then the thank you speech for loyalty and holding so many policies etc.... Its excruciating. Then when they get it wrong, or dont do as asked... and you have to keep calling back, you keep having to go through entire painful process again. They also try to engage in chit chat- I am so time poor, I just dont have the time for it. Please just be efficient. The online system is no better- they say they will get back to you within 24 hours... but they dont- my husband is now having to chase them... as I refuse to talk to them anymore. So over it. I am now going through the time consuming process of getting quotes for all of my policies from other companies...just so I do not have to deal with this company any longer.- ps: They also say they are going to send you out a customer satisfaction survey at the end of a call- and when you yes please- do that- they didnt. I was not sent one- Id love one to give them a rundown of how extremely painful they are. You need to constantly calm yourself down and take ten deep breaths when calling this company. Ive hung up on them and called my husband in tears - so angry and frustrated with SGIO... thats not good is it????
This company used to be good. They changed around 2007 and are the worst company I've ever encountered. They are corrupt and deceptive. They are very happy to take your money and lead you to believe you are covered but when it's time to lodge a claim they will do anything and everything to weasel out of it. Steer clear! If I could give minus stars I would.
SGIO is an Australian Insurance Agency based in Perth, Western Australia. SGIO is located at 46 Colin St, West Perth WA 6005, Australia.
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