Excellent
Just been on a "escorted" Alaska & Rockies tourThe escort was a joke ,our party never knew his surname or informed of cabin no on cruise , he knew nothing about booking in procedure looked after himself and disappeared. On the Rockies coach tour helped himself to the better seats . On the holiday never asked the group if all ok .
Wish I could give less than one star. Treated my Mother appallingly. and when I rang to complain they actually refused to deal with me as I hadn't made the booking. Not even slightly interested in addressing the way my mother was treated and what seems to be a culture of treating clients badly. Appalled.
I wish I could award less then one star as the service the wife and I received from Holiday Planet was abysmal. We were lied to and when I complained on return the manager threatened to 'get his legal team'' onto me.The consultant we dealt with told deliberate lies and later just thumbed he nose at us. How we were treated was criminal.
Worst travel agency I have ever dealt with. They treat their staff like the treat their customers , like absolute dirt. Don't let their ads in the West Australian fool you as most of the time they are incorrect. Steer clear at all cost's
Imagine Rail Journeys is an Australian Travel Agency based in Perth, Western Australia. Imagine Rail Journeys is located at level 9/16 Victoria Ave, Perth WA 6000, Australia.
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