As soon as we said our dog was in the car they arrived in less than 10 minutes - unbelievably impressed as the sun had gone down but they still classified as an emergency. Two very relieved parents!
Having roadside assistance cost me money!I called out RAC breakdown to replace my battery and was told the battery was fine and it was a starter motor issue. A tow to the dealer and $150 later for them to inspect the car and it was found the only issue was the battery. Battery was replaced and the car has been running perfectly.A call to RAC to try and recoup the $150 was pointless with them still claiming it wasnt a battery issue.
Absolutely not worth the effort taking out insurance with RAC. I've had quite a lot of experience with insurers and contracts in my time, and this company is by far the worst at exercising their insurance contracts and claim management. Very low level of expertise in their policy management and claim assessments. I'd question whether they actually know what they're doing.
They might be open until 08:30 pm but don't bother calling after 19:30 as you will be kept on hold for 15 minutes only to be told there is a 50 minute for wait and that is past the closing time. The TV ad is implying service levels that the staffing numbers do not appear to be able deliver. They get two stars rather than 1as I discovered (not advised by the operator) their portal allows some policy admin to be done online.
Don't take Insurance with RAC. They are real nice on the phone when you sign up but when you try to make a claim you get a call from a rude women who interrupts you constantly through the call. I appreciate they are struggling from the storm damage throughout WA over the last few months but that is why I paid the insurance. The ads on the radio and TV are a joke
RAC Head Office and Travel Agency West Perth is an Australian Travel Agency based in Perth, Western Australia. RAC Head Office and Travel Agency West Perth is located at 832 Wellington St, West Perth WA 6005, Australia.
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