What a joke I will never be hiring from this company again they don't know there bum from the elbow.I booked a 4wd via there online service after calling to make sure and checking about drop off (I was told that the airport wasn't open for drop off so I had to take it to perth the day before and now pay for a taxi to the airport)When I went to get it from the airport i asked about there opening times to which I was told 24/7 so she said just call the perth office and they will sort it out and shouldn't cost anymore for the few extra hour as it was there mistake. They also gave me a rev4 which again I questioned but again I was asked to take this up with bookings online.I tried and tried to sort it out with there online systems but never got any response from them so gave up and talked to the manager in the perth Murray street branch who was rude and didn't know what he was talking about and told me I have the right car and if I wanted to take it to the airport it would cost me another $167 for less than 12 hour even with it being there mistake in the first place.I have copies of my emails from hertz from my bookings but he didn't want to know and told me I was wrong. Went to return the car today and the manager was nowhere to be seen. The lady behind the desk knew who I was talking about and what I was talking about and very quickly apologised and said they have loads of problems with this and it's the way online booking is done and she even knew who I was talking about when I said I talked to a rude man and told me he wasn't there as I wanted to have a NICE talk to him.It isn't the best drop of system in the world and the layout there is confusing.I rent a few car in the uk and use enterprise who are great and normally over here I use bayswater car hire who again I've never had any problems with but as I have my kids I wanted to use hertz for the 4x4 (which I didn't get) and to be able to pick up and drop at the airport (which I didn't get).I will be reporting all this and the manager to resolver and even trading standards back in the uk as we have laws to stop company's from ripping people off and I booked it when I was in the uk so I will be lucky enough to be covered by this.I've also been looking at other reviews on hertz and it looks like they might have trolls working for them as when ever anyone has said anything bad about them people seem to jump all over them but I'm a constant reviewer as anyone can see and I say it as I find it so it's up to you but in my experience I wouldn't use them again ever again.Also after reading some other reviews I have taken lots and lots of photos of the car when I returned it to show no damage also the fuel. We cleaned it inside and out so now I'll wait to see if they pull up some stupid charges like others have said and yes I did get a photo of every tyre as 1 person said they got charged for a bulge in a tyre which I my opinion is a joke infact I've just returned a discovery sport 6 weeks ago to a company in the uk that I had for 5 weeks where they came and picked it up from my home and like they man said they will only have the car a year or 2 so and you have to expect normal wear and tear on a car so stone chips are fine, flat tyres are covered under them I just take it to the local land rover garage. They even tried to give me the money back for the adblue I had to put in which for the 15 it cost me I said don't worry about it.
Hi hertz I have to say Christina and Sheila are a credit to your company. I hired a car for a airport pick up and it was too small without a fuss they upgraded me to a bigger car for a small additional price. They are very understanding and talk about good customer service Ive yet to get another like it again from a rental company. My brother in-law also hired from here and he said Christina was amazing and Sheila was one of the best receptionist he has ever seen. If you want a car without a fuss or long delays go to hertz downtown and ask for Sheila or Christina life made easy. Thanks a bunch regards Terence
Good car selection. Never had a problem with the staff. Make sure you take photos of the car before you drive off.
Wide selection of cars in an easy access central location. Car return is via entry into the car park
Be careful when you hire a car. I book through the Expedia with the contract $18/day. But when I go there to pick up the car. The staff charges $30/day. The female staff at customer service desk was very rude. She does not need customer. If you book through Expedia, you have to call the car hire company before you go there to collect the car. They are not reliable.
Hertz Car Rental Perth Downtown is an Australian Car Rental based in Perth, Western Australia. Hertz Car Rental Perth Downtown is located at 475 Murray St, Perth WA 6000, Australia.
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